johnhunter.com
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Web Management - ColdFusion
Web resume
Shorter pdf resume
Portfolio
Managament Improvement
Web resume
Portfolio
My management improvement blog
Complete Web Site Solutions
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My strengths include: improving the way work is done, using the internet to improve performance of the organization, getting results the customer wants, applying management improvement tools to get results, finding new ways to achieve results, improving effectiveness and efficiency.
Employment
- American Society for Engineering Education - Washington DC (2004 - present)
Information Technology Program Manager
- White House Military Office - Washington DC (2001-2004)
- Adviser on whitehouse.gov team
- Responsible for Military Office intranet site
- Project manager for information technology projects
- Established the first White House Military Office web presence
- Office of the Secretary of Defense Quality Management Office - Arlington, Virginia (1997 to 2001)
Deputy Director for Web Operations
- responsible for all aspects of web site content and development
- created an intranet site giving staff the ability to update web site content using simple forms
- substantially improved existing processes, shaping solutions based on internet technologies
- responsible for application development project management of icelink.disa.mil
- initiated, designed and implemented a web based system for Quality Management internships in government
- consulted for and assisted organizations within DoD which requested my help
- European Command Headquarters
- Joint Analysis Center
- Department of Defense National Performance Review Office
- curiouscat.com - Arlington, Virginia (1995 to present)
Founder, owner, president
- created and have maintained Curious Cat Management Improvement Connections which:
- experiment with how to best use the internet to serve customers
- United States Office of Personnel Management Office of Retirement Programs - Washington DC
Analyst
- created computer applications to improve customer service and internal operations
- created the Office of Retirement Programs' web site and related infrastructure
- was responsible for crafting the plans for using the internet to improve customer service and organizational performance
- led the internet team for the Retirement and Insurance Service
Additional Professional Experience
I have spoken at several national conferences and seminars on using internet technology to improve organizational performance, including: seminars for the W. Edwards Deming Institute, the National Quality in Education Conference, W. Edwards Deming Institute Annual Conference and the American Society for Quality, Quality Management Division Annual Conference.
- Scholtes Seminars and Consulting (1997 to present)
Peter Scholtes authored the Team Handbook and the Leader's Handbook. I created a web site for Scholtes Seminars and Consulting to serve a worldwide audience. Among other features the site allows visitors to learn about Peter Scholtes' schedule and to buy booklets he has created.
- Madison Area Quality Improvement Network (MAQIN) (1999 to present)
Reworked their web site to vastly improve the customer experience. Created web applications which let MAQIN maintain the content of the site using simple forms (they don't need to know html to update the site). We are working on how to best serve the needs of their members using the web site, including, allowing members to check the availability of items in MAQIN's resource center and reserve them online.
- Public Sector Continuous Improvement Site (1995 to present)
I created this site to help those trying to improve the performance of public sector organizations. The site focuses on the following methods of improvement: the System of Profound Knowledge (W. Edwards Deming), Systems Thinking, Statistical Process Control, Customer Focus, Joy in Work, Learning Organizations and Innovation. My aim is to help those attempting to make improvements using such methods.
- American Society for Quality Public Sector Network
- Board Member, Secretary, Internet Chair
- Established a web site for the Network
- Washington Deming Study Group - Washington, DC
- Administrator
- Founding Board Member
www.johnhunter.com/johnhunter/resume/resumemi.cfm
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