John Hunter
Photo of John Hunter at Borobudur temple in Indonesia

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Management Matters

by John Hunter

   


Selected posts from my blogs:

  • Practicing Mistake-Promoting Instead of Mistake-Proofing at Apple

    Mistake proofing is a wonderful management concept. Design systems not just to be effective when everything goes right but designing them so mistakes are prevented.

    ...

    But guess what, the unnecessary steps Apple decided to force me through are broken so I can’t just waste my time to make them happy. No. They have created a failure point where they never should have forced the customer in the first place.

  • Reverse Budgeting: Money that Must be Spent

    "Some people will put some amount into a checking account each month to limit their spending to say $2,000. I do something similar but for the opposite purpose to segregate money to spend. I move the decision from whether I am better off saving or spending that money to this is the money that has already been allocated for spending, so now go spend it on whatever is the best use for it."

  • Is Quality Ambitious Enough?

    While grand aims don’t amount to much without systems that direct the effort to turn those ideas into practical action such aims are extremely valuable when they are part of a system that acts to consistently strive in that direction.

  • Rhinoceros Hornbills on Mount Santubong

    My single most amazing experience during several years in Malaysia was watching Rhinoceros Hornbills fly around on my hike on Mount Santubong on Borneo in Malaysia. I stayed in a treehouse cabin at treehouse cabin, Permai Rainforest Resort (in Damai about 45 minutes from Kuching). From there it was a 15 minute ride to the trailhead.

    I didn’t remember that Bornean Hornbills (Rhinoceros Hornbills) were huge and it was quite surprising how large they were. The Rhinoceros Hornbill grows to 90–120 cm long and weighing 2–3 kg. In captivity it can live for up to 90 years. It is the state bird of Sarawak and the National bird of Malaysia.

  • I Don't Take "Better Management" for Granted

    I find very few companies show evidence of practicing what Deming, Drucker, Ackoff etc. talked about many decades ago. Better management is still a distant hope for most organizations in my opinion.

  • Government Debt Held Within the Country Versus That Held Externally

    If you owe debts to other countries you have to pay that money outside the system. So it takes a certain percentage of production (GDP) and pays the benefit of that production to people in other countries. This is what has been going on in the USA for a long time (paying benefits to those holding our debt). Ironically the economic mess created by central banks and too-big-to-fail banks has resulted in a super low interest rate environment which is lousy for lenders and great for debtors (of which the USA and Japanese government are likely the 2 largest in the world).

  • Sustaining Management Improvement Through Personnel Changes

    Executives can't just have whims (usually driven by a desire to "make their mark") that throw out the principles used to manage the company if there is actually a strong management system.

    Most organizations just float with whatever fads are going on, so in most they can flip flop as new executives come into place.

  • The Importance of Long Term Disability Insurance

    Studies show that a 20 year old has a 30% chance of becoming disabled before reaching retirement age. In the USA, the Social Security Administration provides disability benefits for total disabilities. (but these payments are not very large and do not cover partial disabilities)

  • The Importance of Leadership by Those Working to Improve Management

    There is a need to communicate with executives in a language they understand in order to make big changes. That requires an understanding of business and an appreciation for the importance of actually delivering value over talking about good plans.

  • Don’t Ignore Customer Complaints

    If the complaint is not something that should be addressed or explored fine. But that has nothing to do with the category of the person (“complainer” or not); it has to do with the merit of the complaint.

  • Magical Day at Glacier-Waterton International Peace Park

    One of the most enjoyable days of my life began at Glacier National Park (USA) and continued in the Canadian portion of the park (Waterton International Peace Park).

    The day started with a great ranger led hike to Iceberg Lake (I kept waiting for good weather for this great hike, which we finally got the day I was scheduled to leave). Then I drove up to Waterton International Peace Park in Canada and enjoyed a wonderful hike.

  • Attracting Members and Volunteers to Professional Organizations

    Organizations frequently get attached to their ways of doing things and fail to adapt to changing conditions.

    ...

    many membership organizations... turn from being focused on promoting their mission to being focused on perpetuating their organization.

  • Managing the Organization as a System with Many Stakeholders

    But even the companies that are doing some things very well (Google, Amazon, Apple...) have a very long way to go in learning about managing organizations. But those companies have some aspects of they are doing very well.

  • Curious Cat Travel Maps

    I am now making Curious Cat Tourist Maps available online. I used Open Maps (and umap) which I am very pleased with (Here is a link to the Curious Cat Hong Kong Tourist map as another example). I can include those items that interest me (tourist destination, lodging, eating and transit) and include background info (like what subway stop for a particular designation etc.).

  • The 20 Most Valuable Companies in the World

    1 Apple USA $626 billion
    2 Exxon Mobil USA $405 billion
    3 Microsoft USA $383 billion
    4 Google USA $379 billion
    5 Berkshire Hathaway USA $337 billion
   

John Hunter has experience in management improvement (customer focused continuous improvement, process improvement, systems thinking) and related areas. Since 1995, I have used the internet and internet technology to improve the results of management improvement efforts.

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