Hexawise: You have written about the benefits of lean thinking in software testing. What advantages do organizations gain when they adopt a lean thinking view of software testing?
Matt: You know that thing that happens, where you can't do your job because you filed a ticket and it will take the DBA's a week to add a column to a table, so you can't do your job, for a week?
Or whatever else it is? Right now I've got a contractor billing on my team with no laptop. He'll have it nine days after he started ... if we're lucky.
Typically, when a company goes to lean thinking, that kind of stuff stops happening.