Post highlightsby year:202320222021...2004
Post highlightsby tag:process improvementDeminglean manufacturinglean managementquality toolsmanagementcontinual improvementrespect for peoplemore tags
- Expand the View of the System to Find Ways to Improve Results
By expanding the system view and looking at the results of the entire system it is often possible to find improvements that are not possible by only looking at “your” system. These changes can sometimes be more challenging to accomplish as they may require convincing others to make changes.
- Annual Performance Evaluations are a Poor Management Practice
When you understand the challenges with evaluating a complex system it isn’t hard to know that evaluating individuals is not easy. Much of the evidence of individual “performance” is so dependent on impacts within the system that are totally out of even the individual’s influence. Yet it is easy to find numbers within a complex system that can be used to argue for or against an individual’s performance.
The contributions any individual brings to an organization is largely dependent on the system in place (see: 94% Belongs to the System).
- 10x Productivity Difference in Software Development
I think these orders of magnitude are not present between people in many jobs. And I think people’s ability to correctly access who are orders of magnitude better is often faulty. But my experience leads me to believe the difference between exceptional software developers and average (not even below average) is very high.
...
In many fields interruptions are costly (and multi-taking is wasteful). In software development those interruptions are often much more costly than in other fields.
- Coopers Rock State Forest, West Virginia
See more photos of my visit last year to Coopers Rock State Forest in West Virginia. The day before I visited Rocky Gap State Park in Maryland.
- How Downsizing is Handled When Management Respects People
Developer #1 is the guy you want to lead your development team. He will take a project and run with it, and it will come out better than you had hoped. He’ll find the fatal flaws in your specifications, either propose a change or work around them as appropriate, and do it in an extensible way that will save you time in the future. He really is the cream of the crop....
Developer #2 is the guy you need if you already have a lead developer and he needs a code monkey who can get code out that works the first time...
- Interview of Bill Hunter by Peter Scholtes on Statistical Variability and Interactions
For some processes it is enough to know a couple important variables and have an understanding of how they interact to impact results. Often though problems are created because the organization doesn’t learn enough about variables that can have a substantial impact on results and therefore feels blindsided by poor results. In some of those cases they were blindsided not by unforeseeable random factors but by variables they should have learned about. And then based on that knowledge designed their processes to take into account the potential impact of variations in that variable...
- Using Customer Feedback to Drive Continual Improvement
That impact of creating systems that continually improve the value provided to customers is still very much under appreciated. The Deming Chain Reaction is such a powerful concept that allows us to create more value and reduce costs over the long term.
...
Long term thinking with an appreciation for systems allows managers to focus on improving value over the long term while many of their competitors focus on reducing current costs no matter how much damage they do to their customers and the long term success of their business.
- Profound Podcast with John Hunter, Part Two
In this podcast I discussed my thoughts on management improvement, Deming, respect for people, systems thinking and more.
- Alzheimer’s and the Complex Scientific Inquiry Process
Medical research is complex. Once we figure out what is most critical and discover effective treatments often the explanations can then make it seem fairly simple. But that process is often decades of efforts that include years of frustration and confusion.
For long term medical impacts we often need to guess at important biomarker indications that may be closely related to health outcomes. But that process often isn’t as easy as it sounds. - Profound Podcast with John Hunter – Curious Cat
In this podcast I discussed a bit of my history with management improvement. My father introduced me to the ideas as I was growing up. And that became formal during high school, when I attended a class for City of Madison employees (during the summer) on management improvement (Deming included a couple pages on those efforts in Out of Crisis). I also discussed: Design of Experiments, Peter Scholtes, W. Edwards Deming, PDSA cycle and six sigma. This podcast is part one of the interview.
- Confusing Improving A Proxy Measure with Actually Improving the System
The more experience you gain trying to improve, the better you become at improving. That journey is not easy, but it is very rewarding. I find keeping your sight on the long term is a great help. If you focus too much on the short term (which is very easy to do), it is easy to become so invested in achieving a short-term success that you seek to find numbers that let you claim victory. That is the death of efforts to improve.
It is just so easy to find some numbers that can be used to declare victory no matter how badly things are really going. Instead, accept that there will be many short-term failures and short-term successes, but each of those are fairly minor data points on the long term journey to create an organization that continually improves day after day, week after week, month after month, and year after year.
- Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices
That kind of experience could not have happened if management wasn’t willing to listen to the workers and wasn’t willing to say to the workers “you have brains and you have ideas and why don’t you go out and see if you can solve it and I will back you up. And that is what they did
Bill on creating jobs people want to do:
If they are going to work with the attitude that part of my job is to figure out how we can make things work better around here it adds another challenge to the job which makes the work more fun and more enjoyable. It all points in the same direction it seems to me. These methods do feed into making jobs more interesting and morale going up and the job being better.
- Photo from the top of Borobudur
I have been adding some photos to Curious Cat Photos including this one from Borobudur in Indonesia.
Also see photos of Mount Rainier National Park in Washington state and others from the USA.
- Toyota Mirai – Hydrogen Fuel Cell Electric Car
I am curious, even skeptical, about the potential for hydrogen fuel cell versus battery passenger cars. I do respect Toyota and so am wondering if they do indeed see something that most others are missing.
...
I do think hydrogen fuel cells may provide a better option for larger vehicles (maybe even shipping), but I have done next to no research on this so I may be wrong.
It seem unlikely to me that hydrogen fuel cell passenger cars are going to make it but I would be happy to be wrong. Perhaps the advantages will overcome what seem to me to be challenges that are going to prevent them from being successful. I am confused about how committed to this strategy Toyota is (which makes me question my belief that hydrogen fuel cell passenger cars are not going to be successful).
- The Early History Of Quality Management Online
I started looking at quality management resources online in 1995 (maybe 1994). At the time I was on the board of the Public Sector Network – what would become the American Society of Quality (ASQ) government division. When we started working with ASQ it took something like 2 months from the time I wrote an article until people received it. Now in 1995, the internet (outside of universities) was in its infancy. I was writing a column on the resources online for quality management – these consisted of bulletin boards (that you used your modem to call directly) and “gopher” and “ftp” sites and email lists a very few web sites... Well things changed frequently back then and by the time my article would be published phone numbers wouldn’t work, addresses would be out of date, etc..
So I figured I should post my article online so people could just go there and see the updated phone numbers, addresses, etc.. That wasn’t so easy to do back then. But several of us at a W. Edwards Deming Institute conference decided to create a Deming Electronic Network (DEN)...
