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• Lean IT Systems – Not ERP

  I think they are overly complex, poor management implementations that end up having organizations conforming processes to the IT system instead of having an IT system that support the organization...

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• Children are Amazingly Creative At Solving Problems

  Understanding the limits of our knowledge and our tendency to become rigid in our thinking can help us avoid blinding ourselves to options. Our brains overrule options without us consciously even knowing that is happening; it takes effort to overcome this tendency.

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• How to Use Data and Avoid Being Mislead by Data

  The mistakes in interpreting data are very often related to mistaking natural variation in data as meaningful. Combining this with our brains ability to find patterns (even from random data) and confirmation bias this creates problems. Using data is very powerful but it is not enough, you need to use data properly...

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• Delighting Customers

  If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you.

  Those trying to win your customers business only have to overcome inertia – which can be very low hurdle (saving a small bit of money, some minor additional feature). If your customers are delighted they won’t leave (by and large) without significant reasons to.

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