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  • Psychology – Managing Human Systems

    People are not cogs in a machine. Everyone brings extraordinary talents and abilities to the organization. Dr. Deming sought to maximize the value people bring to the organization. This requires giving them pride in their work, freedom to use their brain, tools to be effective and systems that allow people to practice continual improvement.

    Creating an environment where people flourish is key to Deming’s thinking. Deming understood what John McGregor put forth in the Human Side of Enterprise (1960) that people have an innate desire to take pride in what they do. Management’s job was to allow people to fulfill this need, not to attempt to manipulate behavior through external motivation.

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