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  • Transforming Jet-Hot by Viewing the Organization as a System

    Jet-Hot integrates Deming’s system view with their own management or operating system. They have made this diagram the central way they operate as a system with common aim and purpose. They use this innovation in their Jet-Hot system and organize all their work with profound knowledge around their business operating system. Jet-Hot has also developed and implemented an application of technology – an operations support system to support their practice and their enterprise throughout their system. They have made this view and diagram actionable and practicable.

    ...

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  • Backyard Wildlife: Red-tailed Hawk

    I see red-tailed hawks in my backyard occasionally. This one has a squirrel on a high tree branch in my backyard. The video shows it fly away.

    When I hear a murder of crows squawking loudly I often can spot a red-tailed hawk (or perhaps some other hawks) near my yard.

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  • Systems Thinking and Management Improvement

    A big part of what makes Deming's framework so useful is he was continually learning and adopting new ideas (Senge does a lot of this compared to most people but I can't think of anyone in the Management area that is close to as good as Deming was at this). I do think most Deming folks today would benefit greatly from much more thinking a about the organization as a system. It is often very superficial in my experience (repeating phrases like "we need to break down barriers between departments" or "it is a mistake to optimize the part because it sub-optimizes the whole"). Those ideas are great but you need to manage based on that concept not just say it and move on.

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  • Applying W. Edwards Deming’s Ideas in Software Development

    In her presentation at the Deming Research conference, Poorani Jeyaseker explains how the management system drives behavior that is not useful to the organization. The business team asks for estimates for software development. Those estimates are treated as promises. The management system creates a punishment mechanism for missing estimates by over 10%. Of course this creates fear and pressure to make sure work can be completed within the 110% * estimate. So logically the estimates are padded (both to account for the natural variation in how close estimates are to final results and for the existing culture that means changes will be made to requirements without the estimate being adjusted)...

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  • Effective Change Management Strategies and Tactics

    Create systems focused on continual improvement with built in checks for frequent assessment, reflection and adjustment to the changes the organization attempts to make.  This effort should be iterative. 

    Building the capacity of the organization to successfully adopt improvements will directly aid change efforts and also will build confidence that efforts to change are worthwhile and not, as with so many organizations, just busy work.

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  • Peter Scholtes on Teams and Viewing the Organization as a System

    Peter includes a description of the creation of the “organization chart” (which Peter calls “train wreck management”) that we are all familiar with today; it was created in the Whistler report on a Western Railroad accident in 1841.

    Almost a direct quote from the Whistler report: “so when something goes wrong we know who was derelict in his duty.” The premise behind the traditional organizational chart is that systems are ok (if we indeed recognize that there are such things as systems) things are ok if everyone would do his or her job. The cause of problems is dereliction of duty.

    ...

    This is an absolutely great presentation: I highly recommend it (as I highly recommend Peter’s book: The Leader’s Handbook).

    Without understanding a systems view of an organization you can’t understand whats at the heart of the quality movement and therefore everything else you do, management interventions, ways of relating to people, will reflect more likely the old philosophy rather than the new one.


    Points like this are very true but difficult to understand until you come to view organizations as systems.

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  • Wonderful Jungle Hike at Mount Santubong, Borneo, Malaysia

    My hike on Mount Santubong was an amazing experience. The hike was quite challenging; very step climbing for a long time.

    The trail climbed like this for a long time. The ropes could help you climb (especially necessary if there had been rain recently as it is not only steep but slippery when went). Quite frequently rope ladders were necessary to aid the climb.

    The Rhinoceros Hornbills I saw on the hike were amazing.

     

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  • Improvements to Credit Collection Requirements Have Had a Positive Impact

    Abuse of the credit system by 3rd party collection agencies (and credit reporting agencies) in the USA has been a long term problem.

    An attempt to partially address some of the abuses was a change in the required reporting practices that impacted collections accounts specifically, known as the National Consumer Assistance Plan (NCAP), which rolled into effect during the second half of 2017.

    ...

    This was a small good step in protecting consumers from the bad behavior of credit reporting companies and their customers. But much more must be done to protect us from having our financial lives negatively impacted by bad practices of the credit reporting companies.

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  • The Best Form of Fire Fighting is None at All

    The best form of problem solving is to avoid problems altogether.

    At the point you have a “fire” in your organizaiton you have to fight it. But it is better to create systems that avoid fires taking hold in the first place.*

    This is a simple idea. Still many organizations would perform better if they took this simple idea to heart. Many organizations suffer from problems, not that they should solve better, but problems they should have avoided altogether.

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  • Surviving Modern Conveniences

    Today my car wouldn't start. I guessed the battery died.

    I try to use Lyft. Their app says it is a bad connection and so it won't work (using iPhone on Sprint in Charlotte, NC - the 17th largest city in the USA). Sad but ok, whatever, deal with it. Ok try my iPad mini with ATT. Lyft connects and doesn't let me use it requires putting in a phone number before it will do anything so that I can get pin and give it to them. Ok, give them the number. Nothing ever comes from them. 

    Ok try Uber on iPhone. Uber asked for permission to spy all the time (not just when you are using Uber). Decline that intrusion. Now it can't find my current location. So I type it in. It finds it. Uber says it isn't available where I am and only offers their "luxury" options.

    ...

    The modern convinces really did help in many ways (I am still hoping the trickle charger will help, though as I write this it is still questionable). The battery is about 10 months old. But while it is great to have cell phones and apps to help us when we are stuck it is very annoying to have such bad connectivity in the 19th largest city in the USA and such lame usability failure in the Uber and Lyft apps. And it is frustrating to have to deal with your own lameness that likely caused the battery to die (I left the lights on in the car - the garage had lights on so I didn't register the car lights were not going off...) and putting in the wrong address...

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  • Bad Ux by Google and the Value of RSS Feeds to Avoid Bad UX Practices

    Google has been really bad at UX (user experience) for a long time. I use RSS feeds to manage the content I want to enjoyand it works great (for blogs and You Tube and podcasts). Thankfully Google hasn't broken this yet (though given their track record in the last 10 years it would not surprise me if they do at some point).

    Of course it will be easy for creators to generate their own RSS feed for their videos if Google does break it. I created several feeds on my personal site for (selected blog posts by John Hunter and a time travel feed for my blog posts*).

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  • Factfulness – An Extremely Valuable Book

    Data is extremely valuable in helping us make decisions and evaluating the effectiveness of policy. However it is critical to be careful. It is very easy to focus on meeting targets that seem sensible – increasing the number of hospital beds – but that lead to less effective policy.

    ...

    The book relentlessly points out the great progress that has been made globally over the last 50 years and how that progress continues today and looks to be set to continue in the future. We have plenty of areas to work on improving but we should be aware of how much progress we have been making. As he points out frequently he has continually seen huge underestimation of the economic conditions in the world today. This book does a great job of presenting the real success we have achieved and the progress we can look forward to in the future.

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  • Good Project Management Practices

    This post is in the style of my Good Process Improvement Practices and Practical Ways to Respect People posts.

    Good project management practices include

    • Deliver a working solution quickly; add value as you have time. Don’t aim to deliver a final product by the deadline and risk missing the deadline. Deliver a good solution early, adjust based on feedback and add more as you have time.
    • Prioritize – do fewer things, and do them well.
    • Limit work in process (WIP) – finish tasks, avoid the problems created by splitting attention across numerous tasks.
    • ...

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  • Stone Forest, Yunnan, China

    I enjoyed my visit to the Stone Forest (South China Karst) area.  It was a shallow sea some 270 million years ago (the Permian period) when the sandstone and limestone deposits were formed. The entire Shilin National Scenic Area covers an area of 400 square km.

    Related: Floating Down River in Yangshuo, China on a Bamboo Raft, Jianshui Wet Market in Yunnan, China and Grand Mosque of Shadian, Yunnan, China

     

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  • Critical Thinking is Needed to Counter Propaganda

    That Russians used propaganda and misinformation to attempt to get voters to vote for Trump is important. But the main thing that should have prevented those attempts is sensible critical thinking. The best defense against propaganda is critical thinking and transparency. If the population is trained and accepts being lead to conclusions with obvious propaganda it doesn't matter if you shut off one path for propaganda, others will emerge.

    What you need to do is create an expectation of reasoned debate. Sadly the USA has done a very poor job of this. We have allowed politicians get away with obviously false claims. We have promoted not critical thinking but the unthinking following of propaganda.

    Until we greatly increase the respect for critical thought and debate we are in trouble. It doesn't matter much what form those seeking to use propaganda use to manipulate people what matters is how susceptible a large number of people are to propaganda.

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