Blog posts on purpose

Posts selected fromManagement Blog - Engineering Blog - Investing Blog and other blogs

• Customer Focus at Ritz Carlton and Home Depot

  Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality. They are not platitudes with no action. The system is guided toward achieving that vision.

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• Leading Quality: Some Practical Approaches to the Managers New Job

  Throughout the talk Peter emphasis the importance of viewing the organization as a system and using the knowledge from that view to inform how the organization is lead, managed and how people are able to work. With a systems view it is possible to appreciate how many individual factors interact to impact how successful an organization can be and how those factors interact with each other.

  ...

  Peter Scholtes:

  We need to define what our customers get from us, not in terms of the product that we sell or the service that we offer, but in terms of capability that they acquire from us.

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• Focus on Customers and Employees

  I believe it is the purpose of organization to serve many stakeholders(customer, employees, stockholders, community…). Thankfully some companies agree: Compensation at Whole Foods – Starbucks: Respect for Workers... Here is another example – How Costco Became the Anti-Wal-Mart...

  I am happy to invest in companies where all stakeholders are winning – I think that is a great long term strategy...

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• The Importance of Management Improvement

  If organizations just adopt management improvement practices I firmly believe customer service, financial performance and employee satisfaction could be improved. This was a big part of the reason I started to use the internet to share management improvement ideas back in 1996 (plus I find management improvement interesting).

  On the note of making a difference in people’s lives. I have had far more people tell me how my father (Bill Hunter) made a huge difference in their lives than ever tell me anything like that about myself...

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• Creating an Integrated Life Where Work Adds to Life

  ... I realize doing this to the extent he did is very difficult. But growing up with it I learned that the idea that you could design the whole life (including everything) to maximize life.  And that it may well be that extra effort at work rather than detracting from the rest of life enhances it. For me the key is to focus on maximizing the whole and within that realizing sometimes there are tradeoff (essentially a zero sum game) but there may well be times when you can design the system of your life to find win win solutions.

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• Corporations Do Not Exist Solely to Maximize the Bottom Line

  The corporation should seek to benefit all stakeholders  (employees, customers, suppliers, etc.).

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• Drug Price Crisis

  It is nice to find at least a couple of people at MIT that want to have MIT focus research on the public good instead of private profit. As I have mentioned too many universities now act like they are for-profit drug or research companies. That is wrong. Drug companies can do so, institutions with purported higher purposes should not be driven to place advancing science below profiting the institution.

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• Find Joy and Success in Business

  ...They are not concerned with becoming large. They focus on doing what they want to do – creating great software solutions (see: Systemic Workplace Experiments). And on making money to allow them to stay in business.

  Some tidbits of advice: create great applications, charge people money, make a profit. Yes to those outside the web world this might seem obvious...

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• Better Meetings for Your Organization

  If meetings in your organization are frustrating and not effective then taking steps to improve the situation is likely wise. There are principles I believe will help:

  • Have a written objective Document decisions and actions to be taken
  • Prepare people in advance (and don’t expect people to come if there isn’t a good reason for them to be there)
  • Talk to those involved in the meetings to learn what is working well, what needs to be improved...

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