I share the believe about the management system expressed in the system of profound knowledge and the interaction of the components as the most powerful aspect of Deming’s message. It is hard to convey that idea easily.
Many other powerful messages Dr. Deming gave are also important, things like: control charts, the fallacy of blaming or rewarding individuals for system performance or variation, PDSA improvement cycle, respect for all employees, viewing the organization as a system, the importance of long term thinking with constancy of purpose, aspects of theory of knowledge (confirmation bias, seeing “patterns” where they don’t exist, accepting special cause explanations for system results…), customer focus, innovation, etc..
continue reading: Ron Moen and Cliff Norman Discuss the Evolution of Deming’s Management Ideas